Re: bmw-digest V9 #572

[CU/iCE Senior Staff <cu@xxxxxxxxxxxxx>]

On Mon, 23 Nov 1998, bmw-digest wrote:

> Date: Mon, 23 Nov 1998 10:52:36 -0500
> From: "Ganess, Sean" <sg04537@domain.elided>
> Subject: BMW/Rallye Motors Customer Service is NO service
> 
> Terrible.  If I had to use one word to summarize BMW's customer service and
> the dealership that I purchased the car from, that's what I would use.


You know, I'm in the market for a Mercedes right now, and this past
saturday I went into the Mercedes showroom, and they treated me with an
unbelieveable amount of disrespect, they were condesending, rude, and
completly unwilling to help me.  I've dealt with the m before, and never
had any problems, but now with your email coming on the heels of my
treatment this weekend, I  don't think I will ever deal with them again
either; they've just lost a Mercedes sale, and any other sales to me in
the future.  Sometimes selling high class automobiles gets to their
heads , and they forget they are in the retail industry, where service and
respect are paramount.  Too bad dealerships have been split up so tha
tthere
is no competition, and Ralleye can get away with this completly horrible
attitude.  I feel for you, and I hope you get your problem resolved
,unfortunatly, BMWNA is not much better in its attitudes towards
customers.  Atleast with mMerceds, you have a recourse with the company,
who usually is prompt in resolving any and all issues.  Keep us updated
for sure.

Ps. Please excuse they typing, my keyboard is messed up , maybee ralley
could fix it in a few months. :)

 --------
 Mark (aka cu) / iCE Staff
 cu@domain.elided

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